Frequently asked.

At Liiv, the whole experience is digital. Before arrival you receive WhatsApp and email instructions for access, check-in and opening your accommodation. Fast, secure and queue-free — so you keep more autonomy throughout the stay.

No. The Liiv experience is 100% web and works directly on your phone — no app required. You receive access and instructions simply and quickly before arrival.

Yes. Our digital concierge runs 24 hours a day, 7 days a week, always on WhatsApp. Fast, practical support literally in the palm of your hand for the entire stay.

Liiv combines the best of both: modern, equipped apartments with the practicality of digital hospitality. More space, autonomy and comfort — without giving up professional support and standards.

Check-in starts at 2:00 PM and check-out is by 11:00 AM. Whenever possible, our team can adjust times based on unit availability.

Yes. Every stay offers high-speed internet for remote work, streaming and daily use.

Yes. Liiv offers special conditions for stays of 7, 15 and 30 days or more, with progressive discounts and a setup ideal for practical day-to-day living.

Each property has its own setup, but typically includes full linens, Wi-Fi, air conditioning, basic utensils and digital support throughout the stay.

Yes. Liiv buildings include equipped kitchens in the accommodations for everyday practicality. Hub and Nature properties offer café and restaurant facilities on site.

Some properties are pet friendly. Check the rules for your chosen accommodation and any extra fees before booking.

Some accommodations offer parking; others have partnerships or nearby options. That information appears on each property page.

We accept credit card, Pix and bank transfer. Special conditions and installments may vary by stay period.

Policies vary by the rate chosen at booking. All cancellation and refund terms are stated transparently before you confirm purchase.

After payment confirmation, you receive all guidance by email and WhatsApp, including digital check-in access and stay details.

Yes. Simply enter the responsible guest's details correctly at digital check-in.

Yes. We work with digital access, monitoring in common areas and guest validation to ensure more safety and peace of mind throughout the stay.